How a Bulawayo-born passion for people-performance grew into a movement transforming service culture across Zimbabwe and beyond.
Outspoken Consultants was established in 2018 with a clear purpose: equipping organisations with skills to enhance productivity. We believe that every team in Zimbabwe has the potential to deliver world-class service — if their people are equipped, empowered, and inspired.
Since 2019, we have been successfully operating in the field of customer service solutions, acquiring deep expertise in customer relations. After witnessing how off-the-shelf training programmes imported from other markets consistently failed to resonate with local teams, our founder set out to build something different — a people-performance practice rooted in the Zimbabwean context, yet drawing on the best global thinking in service design, organisational psychology, and behavioural science.
What started as solo consultancy work from a home office in Bulawayo's Kensington suburb has grown into a trusted partner for over 85 organisations across banking, manufacturing, retail, healthcare, and technology. Our team has trained more than 5,000 professionals, and we're just getting started.
From humble beginnings to a trusted partner for leading organisations.
Outspoken Consultants opens its doors with a focus on communication training for small-to-medium enterprises in Matabeleland.
Secured long-term partnerships with three major organisations in Bulawayo's banking and manufacturing sectors. Team grows to 4.
Amid global disruption, launched our Virtual Training Platform — allowing us to continue transforming teams remotely and expand beyond Bulawayo.
Launched our flagship Service Culture Transformation programme — a 12-week immersion that becomes our most sought-after offering.
Crossed the 5,000-learner milestone. Expanded team to 12 full-time consultants, facilitators, and curriculum designers.
Begin serving clients in Botswana, Zambia, and South Africa while deepening our roots in Zimbabwe's corporate landscape.
To establish professional company brands through training, marketing, and workshops that power up organisations and their frontline customer service personnel. We exist to close the gap between potential and performance — one team at a time.
We measure our success not by the number of workshops delivered, but by the lasting behaviour change and tangible business outcomes our clients achieve.
We envision a business landscape where every customer interaction reflects purpose, care, and excellence — and where Zimbabwean organisations are recognised globally for the quality of their people and service.
We are building a movement of organisations that compete on culture, lead with confidence, and grow through the strength of their teams.
Six core principles that guide every engagement, every relationship, and every decision we make.
Our clients are at the heart of everything we do. We are committed to delivering exceptional value through every interaction.
We do what we say, honour our commitments, and maintain the highest ethical standards in every engagement.
We bring expertise, reliability, and a polished approach to every client relationship. Excellence is our baseline.
We pursue the highest standards in everything we deliver — from programme design to client outcomes and follow-through.
We communicate openly, share progress honestly, and build trust through clear and candid partnerships.
We take ownership of results. When we commit to a goal, we follow through — and we measure what matters.
A passionate team of facilitators, curriculum designers, and organisational development specialists united by a shared mission.
15+ years in organisational development and service design. Passionate about unlocking human potential in Zimbabwean organisations.
Expert in experiential learning and group dynamics. Designs and delivers our flagship Communication and Leadership programmes.
Specialist in instructional design and behavioural change. Ensures every programme is evidence-based and impact-measured.
Builds lasting relationships with client organisations. Ensures every engagement starts with deep listening and shared goals.
Maps customer journeys, identifies service gaps, and co-designs bespoke solutions that drive measurable CX improvements.
Keeps everything running smoothly — from workshop logistics to client communications and programme scheduling.